Job Description

Description Experian® is a global leader in providing analytical and information services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Combining its unique information tools and deep understanding of individuals, markets and economies, Experian partners with organizations around the world to establish and strengthen customer relationships and provide their businesses with competitive advantage. For consumers, Experian delivers critical information that enables them to make financial and purchasing decisions with greater control and confidence. Clients include organizations from financial services, retail and catalog, telecommunications, utilities, media, insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors. Experian Group Limited is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. It has corporate headquarters in Dublin, Ireland, and operational headquarters in Costa Mesa, Calif., and Nottingham, UK. Experian employs more than 12,500 people in 32 countries worldwide, supporting clients in more than 60 countries. Annual sales are more than $3.1 billion. The Collector level II will manage an average portfolio of approximately 2,000 accounts and work through their daily, weekly and monthly activities to meet or exceed established goals. Key responsibilities include: Manage a specified portfolio of assigned accounts Collect on past due receivables Perform and process the collection of past due accounts in accordance with company policies and procedures Handle high volume of collection of past due accounts; handle 1,500+ accounts Make a minimum of 45 daily outgoing collection calls for assigned accounts with past due balances Enforce payment terms Must be able to handle account reconciliations Work with sales department on various tasks Heavy communication with the various Business Units and Sales Provide professional and courteous customer service Maintain aging and corporate AR goals. Track and maintain accounts throughout the collection process to ensure prompt payment Ability to handle and resolve customer disputes through the review and interpretation of client contracts Establish payment plans and create finance options to bring accounts to a current status when necessary. Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc. Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing). Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution. Review, process and verify accounts and account balances. Accurately document all information pertaining to accounts. Escalate unresolved payments from clients to management Achieve monthly collection goals Perform other duties as assigned. Knowledge, Experience & Qualifications 2-4 years’ collections experience Strong knowledge of accounting and accounts receivable procedures and processes. Strong knowledge of collection techniques Ability to Works closely with sales and billing departments to reconcile customer disputes with delinquent accounts. Ability to interpret written customer contracts Researches, analyzes and reconciles customer’s accounts to resolve issues with delinquent accounts. Provides advice and counsel to lesser-experienced staff on complex accounts. Completes special projects requiring collections research, as required. Oracle E-Business or ERP System Proven previous job stability, including maintaining long-term work relationships with former employers. Must be able to clear the company’s pre-employment screening . Skills Needed Good analytical skills Strong customer service skills. Strong oral and written communication skills. Strong PC and data entry skills. 10 Key by touch Ability to type 60 wpm Technical Knowledge Oracle ERP 12.06 and Oracle Advanced Collection Legacy Systems Mainframe Oracle legacy IPM, electronic data retrieval, for invoice and support detail Third Party Systems Processing Credit Card Processing TYSYS InterPoynt Communication • English speaking • External conversations with customers • Interaction with IT – system related issues • External and internal customer communication relative to paymentapplications Education High School Diploma and/or higher Degree Preferred

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