Job Description

Job Title: Consulting specialist (English and Spanish)

Location, Brillio Costa Rica SRL, Fórum 1, Edificio E, Piso 4, Santa Ana,  San Jose, Costa Rica

How to Apply

Job Title: Consulting specialist (English and Spanish) Location, Brillio Costa Rica SRL, Fórum 1, Edificio E, Piso 4, Santa Ana,  San Jose, Costa Rica Job description This role requires strong attention to detail and problem solving skills. The Consulting Services specialist will need to work closely with clients to ensure that all requests are completed as desired. Involves the ability to interpret asks based on the knowledge of the service documentation as well as understanding the desired outcomes of the ask. Job responsibilities/description ï‚· Process Consulting Services engagements using provided tooling ï‚· Ability to build on initial job responsibilities and understand and implement new skills and knowledge ï‚· Utilize FAQ to respond to customer inquiries related to Consulting Services ï‚· Follow work instruction documentation to determine correct Contract types and next steps ï‚· Initiative and confidence to speak up when identifying processes that you feel need improvement ï‚· Maintain both new incoming requests as well as ongoing requests which required additional follow up to complete ï‚· Ability to keep Request Management System up to date to ensure no requests are missed   Required Skills

• General background and/or training and knowledge working within a billing, invoicing, and/or office atmosphere
• Basic computer program and application skills including the following: o Understand and apply general Excel, Word, Outlook, Internet Explorer, OneNote, and work-flow functions and principles
• Ability to perform guided general computer troubleshooting, and understand when to apply it o Restart programs, reboot computer, re-seat easily accessible power or communication cables to your computer if having issues
• Ability to effectively review team process documentation and provide feedback to management team regarding suggested improvements or corrections
• Strong business professional writing skills
• Ability to quickly adjust and work on varying work efforts and tasks
• Ability to readily accept and implement coaching feedback from team manager, Senior Specialists, and other resources

ï‚· Excellent time management skills as all requests are high priority and must be completed in a timely manner

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