Consumer Services Associate II – (Heredia, Provincia de Heredia, Costa Rica)
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Job Description
Description Provides general assistance and answers questions related to the consumer credit report, credit reporting laws and processes, and a wide variety of associated topics to promote Experian consumer satisfaction. Functions: Ability to perform all functions of Consumer Services Associate I and: Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling. Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports. Handles escalated consumer issues. Interprets and analyzes consumers’ written or verbal grievance or dispute. Determines the different types of issues contained in dispute and forwards those requiring handling in different departments to appropriate personnel. Educates consumer on dispute management and offer options for immediate resolution. Identifies and investigates dispute issues. Contacts original credit grantor to obtain appropriate dispute information.Inputsinformation into database system. Maintains the integrity of the database by ensuring data quality and accuracy. Knowledge, Experience & Qualifications High School diploma 1-2 years related experience Good knowledge of Experian products and services Good knowledge of web-based systems Good PC and mainframe computer skills Good oral and written communication skills Good customer service skills, including telephone etiquette Good problem solving and analytical skills Good knowledge of federal and state regulations on credit reporting
How to Apply
Click Here to Apply- Posted by: Costa Rica Jobs
- Company:
- Location: Anywhere
- City/Province: Heredia
- Job type:
- Salary:
- Job category: Customer Service - Management
- Tags: Experian
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