Job Description

OUR POSITION IN A NUTSHELL

The Coordinator, Destination Services will serve as a support person for the Destination Services Team by completing data entry duties and assigning relocation programs to program managers. This person must be able to work collaboratively with team members in order to achieve corporate goals.

YOUR FOOTPRINT AT DWELLWORKS

As the Coordinator, Destination Services, you will be the first person to receive an order from the relocation management company. Using information contained in the case order, you will select the correct program manager to assign the case to. Data integrity, attention to detail, and ability to meet deadlines are three key pieces to being a successful Coordinator, Destination Services.

WHAT YOU WILL ACCOMPLISH

Database Management & Order Assignment (80%)

• Complete detailed data entry, including billing paperwork and client specific reporting
• Ensure data integrity in company database
• Manage a daily caseload of around 100 orders
• Select and assign new orders to Destination Services Consultants based on review of critical assignment factors

Communication Audit (10%)

• Ensure that incoming telephone calls and emails are routed to the appropriate person within the organization

Ad Hoc Projects (10%)

• Must be willing to take on additional projects as assigned

A DAY IN THE LIFE

Andrew lives in London with his wife and two young children and works for ABC Company. ABC Company is relocating Andrew to Seattle. The company has hired a relocation company to assist him with the move. The relocation company has reached out to Dwellworks to help Andrew get settled in his new city!

This is where the Destination Services Coordinator comes in! Amy, a Coordinator who works at Dwellworks’ office in Costa Rica, goes through emails from different relocation companies every morning. As she reads through the incoming orders, she will assign them to different program managers who will then take over the relocation case. She comes across the email about Andrew’s case and decides to assign his program to Christina, a Destination Services Manager. (As a program manager, Christina will help to find Andrew a consultant in Seattle who can help him get acclimated to his new environment). She also needs to input all of the information about Andrew’s case into the company database.

Once she assigns the case, Christina will handle all further communication with Andrew and the consultant who is hired to help him. Amy will continue to read about new cases, enter them into the database, and assign them to program managers like Christina. She also will have to compile reports about the orders that came in and who they were assigned to.

WHAT WE’RE LOOKING FOR

Your Education and Experience (Preferred)

• 1+ years of experience in data entry

Your Additional Skills and Abilities

• Ability to multitask and prioritize
• Excellent communication skills (both oral and written) in English
• Attention to detail and strong organization skills
• Team player, customer-driven and able to work in a dynamic work environment
• Proficient in Microsoft Office and internet research

WHO WE ARE

Our Team
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led-committees (wellness, green, philanthropy, and fun). Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!

Our Impact

Listed among Northeast Ohio’s Top Workplaces for four years and awarded by Northeast Ohio Council on Higher Education (NOCHE) for our internship program, we empower our associates from all levels of business as leading providers in the relocation and real estate support services. Headquartered in the heart of downtown Cleveland, we have expanded our footprint throughout eleven global office locations.

Our Perks

• Casual dress code
• And most importantly: a passionate, friendly team of coworkers who work hard and love working here!

WANT TO LEARN MORE?

Check out our website

Learn more about our associates

Dwellworks business language is English so we are only able to consider applications that are submitted in English. 

How to Apply

English is Dwellworks' business language, therefore, all applications must be submitted in English to be considered.   Please visit this link to submit your application: https://recruiting.ultipro.com/DWE1000DWE/JobBoard/9742ed1a-cd11-accb-c6c9-57313c00933e/OpportunityDetail?opportunityId=c6f78a75-c638-4fa3-b140-3e7922dd9f41

Dwellworks is an Equal Opportunity Employer.

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