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20 Sep 2017

Email Marketing Account Executive – After hours (3pm-11pm) – (Heredia, Provincia de Heredia, Costa Rica)


Job Description

Description The Account Manager plays the lead role in executing cross-channel marketing campaigns through our proprietary web-based platform, working on behalf of many of the largest brands in North America. Account Managers are responsible for owning the day-to-day client relationship, executing email and other marketing campaigns, building database segments, generating and maintaining reports, and ensuring quality assurance. Account Managers report to U.S.-based account teams, and must possess excellent communication skills as they interface directly with clients both by email and phone. Primary responsibilities include but are not limited to: Flawlessly execute, test, and deploy email and other marketing campaigns using our proprietary, web-based application. Work closely with client to ensure exact specifications are met. Build database segments based on client and account team instructions Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy Own day-to-day client relationships relating to production and application issues, as well as interact with and support account team members based in the U.S. Create and maintain reports in Microsoft Excel Document and communicate potentially complex solutions to clients in a timely manner Serve as a communication liaison between clients and account teams when needed Other duties as assigned **Schedule: Monday – Friday, 3pm – 11pm/4pm – 12am Knowledge, Experience & Qualifications 2+ years in client services, marketing, technology, or related field Bachelor’s degree or equivalent strongly preferred. Candidates currently working towards completion of their degree will be considered. Excellent English skills, including proficiency in both oral and written communication Excellent customer service, organizational, and analytical skills Exceptional knowledge of the Internet and general computer skills, knowledge of Microsoft Word, Excel and PowerPoint Basic experience with HTML Experience with databases and query tools like Microsoft Access preferred Proficiency in JavaScript and SQL a plus (must be interested in learning) Exceptional work ethic, with ability to perform under pressure and meet competing deadlines while constantly demonstrating enthusiasm towards clients and team members Excellent customer service, organizational, and analytical skills Keen attention to detail Proven previous job stability, including maintaining long-term work relationships with former employers Must be able to clear the company’s pre-employment screening


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