Job Description

Description The Associate plays the lead role in supporting and executing cross-channel marketing campaigns through our proprietary web-based platform, working on behalf of many of the largest brands in North America. Associates are responsible for owning the day-to-day production work, executing email and other marketing campaigns, building database segments, generating and maintaining reports, ensuring quality assurance and handling daily platform support requests and general program questions from clients. Associates report to U.S. and Costa Rica based account teams, and must possess excellent communication skills as they interface directly with clients both by email and phone. Primary responsibilities included but not limited to: Own day-to-day client relationships relating to production and application issues, as well as interact with and support account team members based in the U.S. and Costa Rica. Keep clear documentation of client requests and cases assigned and see them through completion. Serve as a communication liaison between clients and account teams when needed. Document and communicate potentially complex solutions to clients in a timely manner. Flawlessly execute, test, and deploy email and other marketing campaigns using our proprietary, web-based application. Work closely with client to ensure exact specifications are met. Build database segments based on client and account team instructions. Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy. Other duties as assigned. Knowledge, Experience & Qualifications 2+ years in client services, marketing, technology, or related field. Bachelor’s degree or equivalent strongly preferred. Candidates currently working towards completion of their degree will be considered. Excellent English skills, including proficiency in both oral and written communication. Excellent customer service, organizational, time management, and analytical skills. Exceptional work ethic, with ability to perform under pressure and meet competing deadlines while constantly demonstrating enthusiasm towards clients and team members. Be an active team member- working closely with other team members on shared projects. Basic experience with HTML. Proficiency with JavaScript, and/or SQL a plus (must be interested in learning) Exposure to databases and Microsoft Access preferred. Salesforce platform proficiency and tool utilization experience preferred.

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