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20 Sep 2017

Email Marketing Client Services Associate – Weekends Part-time – (Heredia, Provincia de Heredia, Costa Rica)


Job Description

Description Department Cheetah Digital empowers marketers to seamlessly execute timely and coordinated marketing interactions through a single channel or across multiple channels. Cheetah Digital’s fully integrated cross-channel marketing platform provides a central location for marketers to create, edit and proof content, as well as to manage business rules for customer interactions across one or multiple channels. Cheetah Digital is the partner of choice for today’s leading enterprises, and we are best defined by who we work with. We work with the largest percentage of the top online retailers, and more than our next five competitors combined. We have a total portfolio of over 300 respected companies. The Client Services team is comprised of talented and driven employees. It is a fast, collaborative and dynamic working environment. We are recruiting like-minded, ambitious, detail oriented and results driven team members. The Client Services Department has clear growth opportunities from entry level to senior management. Role Introduction The Associate is a critical member of the After-Hours Inbound Support team. This role has ownership and accountability to support Cheetah Digital’s clients and the Client Services/Client Success teams. This team is responsible for providing world-class technical support and issue escalation to both internal and external clients. We are looking for team members who thrive working in a fast-paced, dynamic division within a large matrixed organization. A demonstrated track record of success in production/application/client management and team leadership will be critical to thrive and be successful in this role. If you have a strong work ethic, sense of urgency, ability to juggle many competing priorities, are willing to work after hours, and a positive outlook this may be the right role for you. Responsibilities Flawlessly execute, test, and deploy email and other marketing campaigns using Cheetah Digital’s proprietary web-based applications. Promptly and process password reset requests and other similar requests by phone, email, and web-form from clients using Cheetah Digital’s proprietary web-based applications. Coordinate multiple simultaneous client requests with appropriate internal teams to ensure client needs are met. Communicate with clients to ensure exact specifications are met. Perform basic troubleshooting procedures for clients and accurately follow complex escalation procedures to ensure prompt resolutions for all incoming requests. Process emails returned from client email marketing campaigns and follow-up in compliance with legal regulation and corporate policies. Build database segments based on client and account team instructions Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy Perform quality assurance for product releases as it pertains to custom client programs. **Shift: Saturday and Sunday, 6:00 am – 5:00 pm** Knowledge, Experience & Qualifications 2+ years in client services, marketing, technology, or related field Bachelor’s degree or equivalent strongly preferred. Candidates currently working towards completion of their degree will be considered. Excellent English skills, including proficiency in both oral and written communication Excellent customer service, organizational, multi-tasking, and analytical skills Exceptional work ethic, with ability to perform under pressure and meet competing deadlines while constantly demonstrating enthusiasm towards clients and team members Basic experience with HTML Proficiency with JavaScript, and/or SQL a plus (must be interested in learning) Exposure to databases a plus Self-motivated and aptitude to learn new technologies, processes or tools quickly in a rapidly evolving environment Proven previous job stability, including maintaining long-term work relationships with former employers Must be able to clear the company’s pre-employment screening


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