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1 Sep 2017

Email Marketing Technical Support Analyst – Weekends Part-time – (Heredia, Provincia de Heredia, Costa Rica)


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Job Description

Job Description – Email Marketing Technical Support Analyst – Weekends Part-time (171457) Experian is an Equal Opportunity Employer Email Marketing Technical Support Analyst – Weekends Part-time – Job Number: 171457 Description Department Cheetah Digital empowers marketers to seamlessly execute timely and coordinated marketing interactions through a single channel or across multiple channels. Cheetah Digital’s fully integrated cross-channel marketing platform provides a central location for marketers to create, edit and proof content, as well as to manage business rules for customer interactions across one or multiple channels. Cheetah Digital is the partner of choice for today’s leading enterprises, and we are best defined by who we work with. We work with the largest percentage of the top online retailers, and more than our next five competitors combined. We have a total portfolio of over 300 respected companies. The Client Services team is comprised of talented and driven employees. It is a fast, collaborative and dynamic working environment. We are recruiting like-minded, ambitious, detail oriented and results driven team members. The Client Services Department has clear growth opportunities from entry level to senior management. Role Introduction The Technical Support Analyst is a critical member of the After-Hours Inbound Support team. This role has ownership and accountability to support Cheetah Digital’s clients and the Client Services/Client Success teams. This team is responsible for providing world-class technical support and issue escalation to both internal and external clients. We are looking for team members who thrive working in a fast-paced, dynamic division within a large matrixed organization. A demonstrated track record of success in production/application/client management and team leadership will be critical to thrive and be successful in this role. If you have a strong work ethic, sense of urgency, ability to juggle many competing priorities, are willing to work after hours, and a positive outlook this may be the right role for you. Responsibilities Flawlessly execute, test, and deploy email and other marketing campaigns using Cheetah Digital’s proprietary web-based applications. Promptly and process password reset requests and other similar requests by phone, email, and web-form from clients using Cheetah Digital’s proprietary web-based applications. Coordinate multiple simultaneous client requests with appropriate internal teams to ensure client needs are met. Communicate with clients to ensure exact specifications are met. Perform basic troubleshooting procedures for clients and accurately follow complex escalation procedures to ensure prompt resolutions for all incoming requests. Process emails returned from client email marketing campaigns and follow-up in compliance with legal regulation and corporate policies. Build database segments based on client and account team instructions Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy Perform quality assurance for product releases as it pertains to custom client programs. **Shift: Saturday and Sunday, 6:00 am – 5:00 pm** Qualifications 2+ years in client services, marketing, technology, or related field Bachelor’s degree or equivalent strongly preferred. Candidates currently working towards completion of their degree will be considered. Excellent English skills, including proficiency in both oral and written communication Excellent customer service, organizational, multi-tasking, and analytical skills Exceptional work ethic, with ability to perform under pressure and meet competing deadlines while constantly demonstrating enthusiasm towards clients and team members Basic experience with HTML Proficiency with JavaScript, and/or SQL a plus (must be interested in learning) Exposure to databases a plus Self-motivated and aptitude to learn new technologies, processes or tools quickly in a rapidly evolving environment Job : Customer Service Primary Location : Costa Rica-Heredia-Heredia Schedule : Full-time Job Posting : 09/01/2017, 5:59:47 PM Organization : CCM Equal Employment Opportunity Statement It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies. Reasonable Accommodation Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.

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