Job Description

Primary Location: Costa Rica Education: Bachelor’s Degree Job Function: Operations Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 18009487 Description Queries & Investigations team is a department within Data Services and Delivery organization in FRSS and is responsible for the correct operation of Finance & Risk Systems. The Queries & Investigation teams acts as the first point of contact for systematic platforms and serves as a liaison with stakeholders and Finance & Risk Partners. We are responsible for providing expert support and guidance on specialized areas for Global End State Platforms. As a Senior Analyst you should be able to: • Perform complex assignments and in-depth analysis of data and system interaction for resolution of investigations. • Acts a supervisor backup and works directly with regions assigned. • Coordinates and manages incident management and keeps stakeholders informed. • Applies specialized field knowledge in monitoring, assessing problems, root cause analysis, interpreting issues, summarizing and/or evaluating processes and information for resolution. • Liaises between technology, operations support, production support, production teams and stakeholders to provide resolution. • Handles L0 – L3 complexity cases and drives for resolution with involved stakeholders. • Integrates disciplinary knowledge within own specialty area of understanding related industry practices. • Good understanding of how systems and teams interact with each other in accomplishing the objectives of the area. • Develops technical knowledge of industry practices and standards via training, shadowing. • Must be able to exchange information in a concise and logical way while being sensitive to audience diversity. • Learns and has a strong knowledge of their own process and its linkages with other processes and teams (within FRSS and with other CSC Products). • Is held accountable for job responsibility according to goals. • Adaptability to change and propose operational execution corrections and feedback if needed to managers and stakeholders from business. • Good understanding of the FRSS/ CSS organization structure. • Interacts effectively in team meetings, providing constructive and relevant input. • Conducts himself in a professional manner, communicates effectively. • Understands and updates procedure documents and knowledge databases that are factually and grammatically correct alongside ease of understanding. • Expresses opinions in a positive and constructive way during meetings and 1:1. • Demonstrates ability to work under pressure delivering solutions to incidents and problems. • Ability to work flexible schedules. • Self-motivated and ability to work independently. • Proactively escalate issues to direct/matrix manager and supervisor. • Good communication skills – oral and written. • Proactively takes charge of own training needs and executes CSS University training plans. • Proactively discusses Individual Development with direct managers and owns his/her career. • Is able to appropriately do crisis management, ensuring plans and solutions are duly displayed to all stakeholders and drives for resolution. • Is constantly learning and has a curious mind. • Follows the office dress code and acts in a professional manner. • Demonstrates team work and helps junior analysts in area for the team success. • Provide excellent customer service to internal/external clients. • Participates in VOE initiatives. • Shows a demonstrated familiarity with CSS Value Contribution Model & FRSS vision, mission & strategy. • Self-Driven, able to execute with minimal supervisions on the required processes. Qualifications A degree in Systems/Industrial Engineering, Accounting, Finance OR related business experience. • Two to four years of relevant work experience. • Basic Knowledge of SQL, VBA programing languages is a plus. • Intermediate to Advance English proficiency. 80% required.

Source: Citi jobs in Costa Rica

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