Job Description

Job Description – Help Desk Technician II (171496) Experian is an Equal Opportunity Employer Help Desk Technician II – Job Number: 171496 Description Cheetah Digital is the only independent, enterprise cross-channel marketing solutions provider dedicated to the marketer. Our unique combination of data, software and trusted industry experts helps marketers build meaningful customer relationships and create profitable brand outcomes. The Help Desk Technician willjoin a globalteam comprised of the most talentedIT professionalsin the industry. As aSupport Specialist,you willmanage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues,ensuring that our employees remain as productive as possible. You mustbe agile enoughto adapt to the rapid growth and change of our business, but also disciplined enough todeal withcomplex challenges, processes, and people. Main Responsibilities : Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc. Cross-departmental collaboration with teams like Facilities, Sales, and Engineering Perform system imaging, application configurations, and security policy enforcements Knowledge, Experience & Qualifications Working knowledge of Windows and OSX operating systems Working knowledge of Lenovo and Apple hardware +2 years of working experience in an IT Support role Exceptional customer service skills Ability to troubleshoot a wide range of IT issues High energy and passion for your work and achievements Willingness to go above and beyond Excellent verbal and written communication skills Ability to communicate in English and local language (written and spoken) is a must. Desired Skills / Knowledge / Experience Technical certification in desktop operating systems (Mac certification a plus) Working knowledge of SaaS products (Google Apps, Slack, Okta) Education College level, Diploma/BSc in Computer Science or equivalent Job : Information Technology & Systems Primary Location : Costa Rica-Heredia-Heredia Schedule : Full-time Job Posting : 09/14/2017, 10:09:26 PM Organization : CCM Equal Employment Opportunity Statement It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies. Reasonable Accommodation Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.

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