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22 Nov 2017

Incident Specialist (English and Spanish)


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Job Description

Incident Specialist (English and Spanish)

Tentative Start date: 4th Dec, 2017

How to Apply

Job Title          :   Incident Specialist (English and Spanish) Job Location  :   Forum1, Santa Ana, CR Tentative Start date: 4th Dec, 2017 Job Description:
  • Ability to follow a well-defined work flow, Documentation, processes and policies
  • Proven prioritization skills to manage effective communication across multiple customers and services while remaining an advocate for the customers.
  • Be customer centric, understand the circumstances and desired outcome of any incident to appropriately review and advocate for the appropriate action.
  • Ability to manage your time carefully and work under pressure on multiple different cases without compromising on quality
  • Proven analytic problem solving skills and a logical approach to taking the most appropriate action.
  • Strong written and verbal communication skills to enable you to articulate complex problems concisely.
  • Be proactive and resourceful in pursuit of improving customer experience and the impact your input has on this
Qualifications and Experience:
  • Bachelor Degree or equivalent experience required
  • Excellent written and oral English language skills
  • Excellent written and oral additional language skills - Spanish / Portuguese
  • Demonstrated experience and commitment to customer service and satisfaction
  • Aptitude for IT and Technology and comprehensive understanding of Latest technologies
  • Basic understanding of ITIL/Service Management processes

  • Posted by: rajesh_brillio
  • Company: Brillio
  • Location: Anywhere
  • City/Province:
  • Job type: Full-Time
  • Salary: 20,000 - 40,000
  • Job category:
  • Tags: No Tags
  • 313 total views, 1 today

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