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23 Feb 2018

IT Analyst | Operations Support Senior – (Heredia, Provincia de Heredia, Costa Rica)


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Job Description

Description Provide first line operational support, resource management, workload scheduling, and problem support in primarily Unix/Linux environments. Cloud background a plus. Some mainframe experience helpful. Provide technical expertise for internal projects that drive increased overall productivity and promote automation. Major functions: Manages/monitors system resources for executing file builds and internal client workloads and partnering with Global Operations Center with recommendations to maximize throughput and resolve issues. Demonstrate strong oral and written communications skills. Provide single point-of-contact interface for Development, Global Tech Services, and troubleshooting of production applications. Manage workloads and file builds including execution, thru-put optimization, and problem management. Assists in the development and implementation of operational production processes and procedures. May lead projects and provide direction to lesser experienced staff members. May participate and provide input to user application testing systems testing and operational acceptance. Schedule and manage system maintenance, scheduled and unscheduled downtimes and large file transmissions. Knowledge, Experience & Qualifications Strong Unix and Linux operations Admin skills Cloud experience desirable SQL knowledge/experience Understanding and working knowledge of Unix/Linux infrastructure/servers Excellent problem solving skills and abilities. Experience using Service Central for problem management. Strong communication skills and abilities critical to be effective with all levels of support and management Deadline oriented. High skill strength to prioritize, organize, and plan workloads. Successful working independently and in a team environment with focus on overcoming challenges. Some Mainframe batch and TSO skills helpful. Consultative approach to drive solutions. Experience working with both internal and external customers. Bachelor Degree in Computer Science, Information Systems; or equivalent experience in IT operations preferred

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