Job Description

Description Provide technical support services for internal teams, end users or partners of Experian Healthcare (EHC) solutions. The Product Delivery Specialist will provide implementation services to include setup and configuration of Experian’s Insurance Eligibility product. This will entail the evaluation and coding of client specific rules as well as play an active role in refining and delivering quality assurance testing (QA). As a Product Delivery Specialist, the candidate will be expected to respond to both internal and external requests via multiple support ticket tracking systems. Travel will not be required. Responsibilities: Provide technical support for internal and external customers of EHC software solutions. Duties will include implementation, ongoing support and configuration as well as delivery of defined QA results. Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames. Assist install consultants & business analysts with technical aspects of new customer implementations. Deliver QA testing in partnership with Product Management & Product Development on new solutions, features, and system updates. Review transaction data to identify trends and code resultant business rules. Attend and participate in internal and client meetings. Knowledge, Experience & Qualifications Education Progress toward degree preferred. Experience : Experience with software support and delivery in the healthcare industry a plus. Proven experience of successful interaction with end user population within a healthcare environment is strongly desired. Exposure to XPATH/XSLT a plus. Skills/Knowledge: Excellent English interpersonal and communication skills. Independent problem solving and self-direction are critical. Must be able to critically analyze data and determine logical relationships. Strong problem solving skills are required. Must be able to handle multiple tasks, take initiative and prioritize multiple work items. Strong attention to detail and accuracy are required. Ability to follow supplied specifications with a very high degree of accuracy is required. Ability to code simple XPATH/XSLT is desired.

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