Job Description

Primary Location: Costa Rica Education: Bachelor’s Degree Job Function: Risk Management Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 17051272 Description This role will work hand in hand with the Leadership Team and the Operations Team within the CBSU Retail business to develop and design processes and create procedures around those processes. Specific responsibilities vary and may include reviewing policies, standards and directives to determine business impact and further execute on those requirements to ensure alignment and compliance. Existing documentation must be analyzed to ensure risks and control points are properly addressed. Job Responsibilities: · Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training · Review updates to procedures with analyst, team leads, and managers to identify any possible considerations that management and compliance should evaluate. · Breaks down technical process flow charts and translating the data into easy to follow step by step procedures to complete day-to -day activities · Liaison with Training on procedure updates to ensure items are incorporated into the training maternal for new and existing employees · Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes · Participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and research and analysis; develops process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; prepares reports and written findings and recommendations; monitors changes · Liaison with the INC ticket team on items that are not addressed by technology solutions and need to be addressed through procedure or policy updates. · Responsible for the development and maintenance of the CBSU Citi Collaborate CBSU Site · Partners with various AML partners for advisement and resolution of policy and procedural issues Qualifications Prior experience in writing procedural documents, driving process improvements, experienced in executing change management concepts. Broad knowledge on current Policies and Procedures (CBSU). Strong writing and communication skills required Strong, SharePoint, Microsoft Applications Experience: Word, Excel, PowerPoint

Source: Citi jobs in Costa Rica

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