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20 Sep 2017

Robotic Process Automation (RPA) Engineer – (Heredia, Provincia de Heredia, Costa Rica)


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Job Description

Description The Devops CoE is particularly focused on the tools that the business needs to deliver a great service to our internal and external customers. As a unit we provide global service management tools to enable IT service management including incident, problem and change management, emergency call out systems, reporting, dashboarding and service catalogue functions to Experian in 43 different countries. The team also delivers 24 hour systems monitoring and analytics capabilities to a broad spectrum of business units, and Mainframe automation to boot. Role Overview The Devops team are currently in the early stages of introducing a Robotics Process Automation platform to enable the automation of rules based repetitive tasks that are currently carried out by human resource. The chose platform to achieve this is Automation Anywhere and we have and we have adopted a Centre of excellence (CoE) model supporting subject matter experts (SME) within the various business units within Experian. The CoE will comprise of a centralized function whereby a group of technically trained and experienced Automation engineers will support a group of non-technical SME’s will have been given a degree of training on how to use the Automation software, these SME’s will carry out the initial automation of the processes selected with the assistance of the CoE engineers and supported technically throughout the process development. Once the initial automation of the processes has been done it will be the responsibility of the CoE development team to carry out further automation of the process to include security hardening, error handling, continuous testing and monitoring, metrics and more complex areas of the automation process prior to carrying out full testing and QA of the process to ensure its suitability and operability on the environment it is designed to run. The CoE will also be responsible for the release and versioning of all automated processes as well as the maintenance of the environments. Key Responsibilities Utilize both business process and information technology (IT) background to analyse business processes and determine improvement opportunities Key player in implementing RPA Solutions to automate business processes across various functions Support execution of controls and compliance over the RPA processes Work across business units to enhance efficiency and effectiveness with the use of RPA technologies Work with process stakeholders to implement innovative RPA solutions. The developer will be responsible for supporting RPA solutions across departments. Work closely with business process owners to determine process requirements and improvement options Support analysis business processes at operational level, provide recommendations and potential RPA solutions for individual process and process integration Conduct RPA script testing and maintaining updated workflow documentation Apply and support RPA scripts with right controls and meeting all the compliance requirements Support process owners for RPA-related issues and monitor progress after implementation Deliver training and demonstrations to SME’s and Stakeholders Aid and support a federated team of auxiliary RPA developers. Ensure that processes are reliable, secure and to eliminate risk of harm by any automated process. Provide regular updates and reports. Obtain and share knowledge effectively. Proactively monitor the environment and take corrective action in the event of a failure to keep the service running. Actively participate in meetings. Follow best practice and adhere to regulatory and business policy. Good written and spoken English. RPA software vendors include Blue Prism, EdgeVerve, Datamatics, Accenture, Wipro, Verint, NICE, Automation Anywhere, Kofax, and Openspan (acquired by Pegasystems). Knowledge, Experience & Qualifications Understands development lifecycles able to apply DevOps principals and practice’s Previous automation experience Team Player, enthusiastic to understand complex business processes and able perform under pressure Understand the concepts, best practices and functions to implement a RPA solution Some experience with one or more RPA technologies such as Automation Anywhere UiPath, or Win Automation, is a plus. Background in scripting (JavaScript, VB Script) or application packaging advantageous Understanding or the concepts of Automation Working Knowledge of SQL Confident at communicating to groups and stakeholder of all levels Eager to learn, adopts and leverages fresh perspectives, breakthrough ideas, and new paradigms to create value for the organization Be sceptical and ready to take initiative with continuous improvement mind-set Detailed oriented and ability to learn and work independently Excellent understanding of Windows 7 Desktop and architecture, preferably with troubleshooting experience. Understanding of networked server/client infrastructure. Coaching/Mentoring skills.

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