Job Description

Description Role Summary/Purpose: The Salesforce.com administrator will be responsible for corporate application support and level/tier one administration. Will participate in the overall development, strategy, standards and administration for Experian Healthcare’s SalesForce.com (SFDC). Essential Responsibilities: Serve as key application subject matter expert to CRM Operations lead and Director of Strategic Initiatives for Experian Healthcare’s internal application deployment to meet growing business needs Manage SFDC security settings and new account setup and deactivation Work with business units to resolve SFDC user issues and data issues Assist with SFDC data imports and maintain integrations to other business applications Execute SFDC configuration changes, perform new release evaluations and execute new functionality roll-outs Design, build, test and deploy SFDC customizations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc. Develop & maintain custom data input screens, reports, dashboards, validation rules, and workflow. Develop SFDC reports according to business requirements May be asked to provide assistance with reporting outside of SFDC Maintain the functional areas of data management, accounts, contacts, leads, opportunities, etc. Manage data migration and data cleansing from existing applications and spreadsheets into new Salesforce.com applications Maintain user roles, security, profiles, workflow rules, etc. Assist with the training of new and existing end users Knowledge, Experience & Qualifications Qualifications/Requirements: Level I and II SFDC Administrator Certification Desired 2+ years of experience with SFDC administration tasks and duties Technical understanding of software development tools, testing methodologies, application and database performance, web services technology preferred Demonstrated ability to multitask Strong project management skills and methodology Effectively interface with key internal customers at all levels (IT, executive level and management level) to set and manage expectations across the organization Excellent written and verbal communication skills Strong organizational and interpersonal skills Strong troubleshooting skills

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