Job Description

Primary Location: Costa Rica Education: Bachelor’s Degree Job Function: Transaction Processing Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 18002623 Description Ops Accounting Manager is a key contributor in ensuring that Accounts Payable fulfills the role timely and accurately processing invoices in compliance with Citi Expense Management Policy (CEMP). The Senior Team Lead is responsible for the management of the day to day operations and staff for all team members and countries in scope, processes and teams (including handling all customer escalations both internal and external) Key Responsibilities: Process Execution/Efficiency Must ensure all invoices are processed within Service Level Agreement (SLA). Ensures Accuracy levels meet or exceed 99%, monitors error logs and conducts improvement meetings. Monitors operational metrics and key projects to ensure progress against goals. Proactively brings ideas for process improvement, actively participates as a Reengineering Champion and coaches team members in Reengineering efforts. People management responsibility for a medium size team including development and training. Set team goals, objectives, strategy, monitoring daily, weekly, and monthly metrics and performance. Serve as a liaison with our internal and external customers, manage relationship and ensure high levels of customer satisfaction. Establish daily priorities and manage workflow so as to ensure that timeliness and quality standards are met. Assist in audit and compliance efforts for department. Self-Assessment, COB/business monitoring and documentation of policies and procedures Prioritize and identify continuous improvement and process re-engineering of function at a local/regional level, to address customer needs. Any individual joining or working within O&T at Citi will also be expected to be an exemplar of the following Operating Principles and will be assessed and asked to demonstrate evidence against these principles where applicable during the selection process: Treat everyone with dignity and respect Create an environment where talent thrives Act with urgency, courage and conviction Inspire excellence – be the standard Be accountable – own the outcome Be unselfish – empower others Reward results – promote meritocracy Act with integrity – do what is right Collaborate – be a team Leadership – it begins with you People Management responsibilities: Compliance: ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.) High performing Team: ensure that the managed department has the required quantity and quality workforce in place. Team members are informed and trained to execute their jobs as required. Capacity planning and ensuring that staff levels are sufficient to meet business needs. Engagement: take ownership for the managed team (incl. Team members in both Active and Passive status) and implement Citi people management practices to ensure excellent employee experience in the course of the entire employee lifecycle (e.g. regular team andindividual dialogues, development opportunities, “Voice of Employee” actions, etc.) Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head. Risk Management and Controls Actively participates as an MCA Champion. Coaches team members on how to proactively identify risks and how to propose actions to mitigate those risks. Supports Risk and Control activities such as duplicate reviews and recovery follow up and support documentation for audit purposes. Performs compliance, reviews and processes Invoices when needed and properly applies the Citi Expense Management Policy (CEMP). Identify opportunity areas in the operational process and prompt executions of the plans in order to solve the issues Leadership Talent and Culture Actively engages in Department VOE efforts and provides input and feedback on VOE programs. Coordinates and facilitates training. Supports the team members with coaching to improve their skills Maintain regular one on one meeting with the team members, according to expected frecuency Service Quality Customer Satisfaction Communicates with local Business Units in the LATAM countries in scope, to maintain a good flow of any new or improved process. Act as Subject Matter Expert (SME) when assigned by Product Support Leader and attend training sessions as required. Service Delivery: Builds and analysis Metrics, provides Level one and level two escalation resolutions and performs Customer Survey Analysis. Strategic Programs Engages and might lead/facilitate special projects or stretch assignments. Provides support to key Implementation projects. Qualifications Knowledge/Experience: Bachelor or Master Degree Three years of ESC experience in a manager role Must also be proficient with Microsoft Word, Excel and PowerPoint. Must be proficient with Procure to Pay processes Must have the knowledge to identify the root cause of the error, UAT tests and graph analysis. Operational experience in a shared services environment is critical Knowledge of and proficiency in the delivery of operational services Experience of working in an international context Proven track record within a relationship management position where experience has been gained in building and maintaining relationships, conflict resolution, problem solving and managing difficult relationships Experienced at managing a team (more than five people) in a constantly changing environment Appreciation of cultural and business differences across a diverse region. Experience of banking or financial services may be an advantage Skills: Fluent English Partnership Team-oriented. Excellent negotiation skills. Good Process Improvement skills Organizational and planning skills Team management skills Proof reading documents required. Must be able to communicate effectively with all levels of management and staff internal and external Must be able to work with minimal supervision. Must be self-motivated and be able to motivate others. Proved interest in becoming a people manager Strong problem solving Sense of Urgency Attention to Details Goal Orientation Customer Orientation Builds and maintains healthy Interpersonal Relationships Works under pressure Fast Learner Leadership

Source: Citi jobs in Costa Rica

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