Job Description

Job Title: Workshop Management Service (English -Portuguese)

Location: Brillio Costa Rica SRL, Fórum 1, Edificio E, Piso 4, Santa Ana,  San Jose, Costa Rica

Shift- 8am-5pm CT

English –Portuguese | Mandatory

How to Apply

Job Title: Workshop Management Service (English -Portuguese) Location: Brillio Costa Rica SRL, Fórum 1, Edificio E, Piso 4, Santa Ana,  San Jose, Costa Rica  Shift- 8am-5pm CT  English –Portuguese | Mandatory  Competencies This job is at Forum1, Santa Ana, Costa Rica

• Meticulous attention to detail
• Able to follow workflows and instructions
• Able to handle multiple requests at the same time
• Accountable and Proactive in picking up requests
• Able to identify a red flag in the process
• Able to quickly learn and adapt to new processes in a fluid work environment
• Clear and effective communication
• Continuous learner and able to build upon previous knowledge
• Basic computer knowledge
• Basic to Intermediate level understanding of the IT software and applications, including basic SharePoint knowledge

 Previous Experience

• Any previous experience working in data entry, call center, as a call router, on a service desk, or dealing with customers would be beneficial.

 Skill sets

• Time management
• Excellent customer service skills
• Excellent communication skills & Team collaboration
• Ability to identify improvement points in processes and offer valuable solutions

Details of the position

• This role is tasked with following a well-defined workflow, which outlines the process of submitting and scheduling Premier Workshops delivered to customers. Service level agreements must be well understood and closely followed when completing the following delivery tasks:
• Premier Remote Delivery Workshop: A remote delivery is a workshop where the instructor is remote from all of the attendees.
• Premier Webcasts: Webcasts are open enrollment deliveries and approximately 2 hours in duration.
• Premier Onsite Delivery Workshops: The Premier Field Engineer is onsite with the attendees at a customer location.
• Registration Management Service: Processing TAMs request for registration changes like adds, edits, cancellations, and registration confirmation re-sends after the registration and cancellation periods have passed.
• Special Projects: Additional assignments may be required outside of the main delivery tasks to support the Workshop Management service.
• This role requires adequate computer skills to utilize various internal tools. The ideal candidate will have excellent written communication skills and meticulous attention to detail as this process involves direct customer communications.

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)

Is fire “hot” or “cold”? *