Job Description

Job Description – Sales Support Specialist II (171359) Experian is an Equal Opportunity Employer Sales Support Specialist II – Job Number: 171359 Description The Sales Support Associate provides service to clients by responding to requests for information, products or services. Coordinate client requests and service needs with appropriate internal departments and staff to ensure client requirements are met. Serve as a communication liaison between clients and sales to ensure responsiveness Developing close working relationships with assigned clients and vendors. Designs report layouts and compiles data from multiple resources to create customized reports for clients and internal personnel. Conduct periodic audits on pricing, data and client information. Diagnose, research and resolve moderate to complex problems related to membership, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations. Maintain and update critical account and pricing tables. Educate clients on new and existing products, policies and procedures. Assist in the training of new employees. Client calls; large volume accounts. Knowledge, Experience & Qualifications Qualifications: High School Diploma and/or pursuing University degree 4-5 years advanced customer service skills. Fraud experience a plus. Excellent English written and oral communications skills. Strong problem-solving skills. Advanced organizational skills. Strong PC/mainframe/internet skills. Mainframe or Access experience a plus. Intermediate Excel Level Ability to handle multiple tasks and priorities. Schedule flexibility Demonstrate Business Maturity while working independently and with a team Job : Customer Service Primary Location : Costa Rica-Heredia-Heredia Schedule : Full-time Job Posting : 08/16/2017, 1:12:22 PM Organization : CIS Equal Employment Opportunity Statement It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies. Reasonable Accommodation Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.

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